kim mosberger
Strategic Product Design Leader | User Research | Agile Methodologies
SUMMARY
Results-driven product design leader with a proven track record of delivering innovative, user-centered solutions. Skilled in leading cross-functional teams, conducting in-depth user research, and leveraging data-driven insights to inform strategic design decisions. Passionate about building high-performing design teams and fostering a collaborative, inclusive work environment. Proven ability to scale design operations and drive significant business growth through exceptional product experiences.
Certifications & Skills
Certified Scrum Product Owner (CSPO)
Continuous Product Design (CPD)
Journey mapping
Prototyping
Data analysis
HMTL / CSS
User interviews
Usability testing
User research
DSM management
EXPERIENCE
UX Architect
Millennium Systems International| Remote | 2023 – Present
- Architected and implemented PRISM, a comprehensive design system that enhanced collaboration and accelerated time-to-market for both B2B and B2C products.
- Led the implementation of a user-centered design culture within the product department. Partnered with client success to establish a bi-weekly cadence of user interviews, ensuring ongoing alignment with customer needs and driving successful product launches and positive customer feedback.
- Overhauled online user experiences for scheduling, self-pay, and memberships, resulting in an overall 5% increase in task completion rate and a 10% decrease in time spent on key actions. This improved platform has enhanced efficiency and user satisfaction for our clients.
- Implemented Figma and usability testing platforms to streamline design workflows and conduct rigorous accessibility audits, guaranteeing compliance with WCAG 2.0 AA standards and creating a more inclusive digital environment.
UX Design Manager
DISH | Denver, CO | 2022 – 2023
- Led cross-functional teams (designers, developers, researchers) for multiple enterprise clients (Dish, OnTech, Genmobile, Boost, Sling) ensuring successful product delivery.
- Streamlined the design process through agile implementation, achieving a 10% reduction in research and design times.
- Led the development and implementation of inclusive research practices across all lines of business (e.g., Latino community focus). Built a high-performing UX research team and process, facilitating an average of 60+ successful studies per month to support all digital products.
- Developed targeted research strategies leading to increased conversions while maintaining a high customer satisfaction score (NPS 88%)
Lead Product UX Designer – Web Application
BombBomb | Remote | 2021 – 2022
- Crafted product design solutions for security-oriented web application features.
- Used UX research methods to uncover user needs, frustrations, and preferences that helped drive product development and design decisions by conducting bi-weekly user interviews and focus groups.
- Designed against design stipulation like different platforms (desktop, tablet, and mobile) while also being mindful of integration partners like Google.
- Partnered with the product manager and lead developer in a triad SCRUM model to set sprint goals that were in line with company KPIs and had a goal of focusing on enhancing the user experience.
- Planned and conducted monthly team design studios to support and validate design efforts.
UX Designer II
WhatIf Media Group | Remote | 2015 – 2021
- Guided user-centered development of multiple digital brands across diverse verticals, including those within highly regulated industries like finance, ensuring compliance with strict industry regulations.
- Oversaw a cross-functional team supporting the entirety of the organization, consisting of both designers and analysts.
- Developed and implemented comprehensive research and testing processes, integrating mixed methodologies to enhance standards across multiple teams.
- Created a training program for designers focused on SEO strategies, ADA accessibility, CCPA regulations, and best practices.
Lead Marketing Designer
Digital Formation| Denver, CO | 2013 – 2015
- Reviewed and evaluated digital and physical design work to ensure accuracy, consistency, and adherence to brand guidelines.
- Stayed up to date on design trends, industry best practices, and competitor analysis.
- Fostered effective collaboration with internal and external parties.
- Managed multiple projects simultaneously, setting priorities, creating timelines, and ensuring completion by the deadline.
- Conducted data analysis on digital traffic to devise strategies for achieving various company goals.
Owner
360 Spectrum Designs| Denver, CO | 2011 – 2020
- Delivered impactful design solutions to over 60 businesses by designing logos, websites, and print media.
- Led design sprints to create customer-facing digital products, optimizing their processes and productivity.
- Designed user experience strategies for small businesses looking to scale their digital presence taking into consideration valuable metrics like unique impressions, drop off rates, exit paths, and engagement scores.
- Educated clients on the significance of data-driven design and prioritizing user experience.
Education
Bachelors – Fine Art (Design)
University of Missouri | Columbia, MO | 2007 – 2010
International Experience: Jeollanam-do Provincial School, South Korea, Lead Instructor
Associates – Liberal Arts | , Lee’s Summit, MO
Longview Community College | Lee’s Summit, MO | 2005 – 2007
Tools
Jira
Quantum Metric
UserZoom/Testing
Analytics (Google & Adobe)
Asana
Qualtrics
Figma
Sketch
Adobe Creative Suite
Wordpreess
User Brain
Miro